Z-Wave Alliance

The Internet of Things is powered by Z-Wave.

Follow Us On Social Media! FacebookFollow Us On Social Media! TwitterFollow Us On Social Media! LinkedInFollow Us On Social Media! YouTube
Member Login  
Over 4,000 products.
All interoperable with each other.

The Smart Home is powered by Z-Wave.

  • Home
  • About Us
    • Alliance Overview
    • Z-Wave Alliance Vision And Mission
    • Our History
    • Our Services
    • Board of Directors
    • Legal
  • About Z-Wave
    • Z-Wave Global Regions
    • Z-Wave Technology
    • For OEMs & Developers
    • For Integrators
    • For Consumers
    • Z-Wave Specifications
  • Certification
    • Z-Wave Certification Overview
    • Z-Wave Certification Tutorials
    • Z-Wave Interoperability
    • Certification News Archive
  • Products
    • Catalog of Certified Z-Wave Products
    • Certified Installer Toolkit (CIT) Support Change
  • Markets
    • Smart Security
    • Connected Aging
    • Energy Management
    • Home Management
  • Membership
    • Member Companies
    • Find A Z-Wave Installer
    • How To Join
  • News
    • Z-Wave In The News
    • Alliance Press Releases
    • Member Press Releases
    • International Releases
    • Z-Wave Blog
  • Events
    • Z-Wave @ Light + Building 2022
    • Z-Wave @ CEDIA 2022
    • Z-Wave @ CES 2023
  • Training &
    Education
You are here: Home / Alliance Press Releases / Z-Wave Alliance Partners with PlumChoice® on Tech Support Program for Smart Devices

Z-Wave Alliance Partners with PlumChoice® on Tech Support Program for Smart Devices

The Alliance will work with specialized technical support services leader PlumChoice to offer the ConnectedHome Expert program for members

Fremont, CA – April 10, 2018 at 11:00 am EST – The Z-Wave Alliance, an open consortium of leading global companies deploying Z-Wave, is announcing a new program with IoT services provider PlumChoice to deliver an exclusive level of support options for Alliance members. The program will give members access to US-based trained and certified technicians who can assist their customers with the integration, installation and support of their smart home products.

The ConnectedHome Expert program for Z-Wave Alliance members delivers an exclusive choice of three-level support options, including benefits such as access to technicians who can understand and fix issues remotely, connectivity options to fit unique customer needs and weekly or monthly standardized reports. According to a 2018 consumer study by iQor, one in three consumers experience issues setting up or operating their connected devices. This program will help manufacturers assist their customers with troubleshooting and general product setup, resulting in an improved overall customer experience, reduced risk for customer attrition and increased brand loyalty.

“One of our biggest goals as a member organization is to provide resources to help our ecosystem succeed in its markets,” stated Mitchell Klein, Z-Wave Alliance Executive Director, “This new effort with PlumChoice will give our members access to something the entire smart home industry needs more of: technical support for our end users.”

The team at PlumChoice has the ability to deliver multi-lingual support by certified technicians with 24×7 support availability to any smart home provider. Their approach enables experts to resolve end user issues by providing advice, step-by-step guidance, or complete assistance including explanations that make sense for customers with solutions that work.

“PlumChoice has a history of providing first rate IoT technical support services on behalf of leading brands,” said David Shimoni, PlumChoice President and CEO, “With the ConnectedHome Expert program, the combination of PlumChoice and the Z-Wave Alliance will provide the highest level of quality care available for their smart home and business application partners.”

This program is available to Z-Wave Alliance members only; to learn more about the benefits associated with the ConnectedHome Expert Program, visit:

z-wavealliance.org/connectedhome-expert
or contact Greg Galat at ggalat@plumchoice.com
or in the Z-Wave Alliance Pavilion, booth #30078 at ISC West.

A special introductory meeting for this program will be held for Alliance members who will be attending the ISC West event in Las Vegas, April 11-13.

For more information on the Z-Wave Alliance including how to join, please visit https://z-wavealliance.org. Follow the Z-Wave Alliance on Facebook, Twitter and on LinkedIn for the latest updates.

About Z-Wave

Z-Wave® technology is an open internationally recognized ITU standard (G.9959). It is the leading wireless home control technology in the market today, with over 2400 certified interoperable products worldwide. Represented by the Z-Wave Alliance, and supported by more than 700 companies around the world, the standard is a key enabler of smart living solutions for home safety and security, energy, hospitality, office and light commercial applications.

Z-Wave® is a registered trademark of Sigma Designs (NASDAQ SIGM) and its subsidiaries in the United States and other countries.

 

About the Z-Wave Alliance

Formed in January 2005, the Z-Wave Alliance is a consortium of over 700 leading companies in the home technology space dedicated to solidifying Z-Wave as the standard for wireless smart home products. The principal members include: ADT, Alarm.com, ASSA ABLOY, FIBARO, Huawei, Ingersoll Rand Nexia Intelligence, Jasco Products, Leedarson, LG Uplus, Nortek Security & Control, SmartThings and Sigma Designs. Alliance members lead the home controls market, providing leading edge products and systems that deliver increased comfort, convenience, energy conservation, safety and security.

About PlumChoice

PlumChoice helps cloud and Internet of Things (IoT) service providers, IoT manufacturers, cloud solution providers and distributors deploy and sell support services that drive product adoption, resulting in greater market penetration. We work on behalf of major brands to help end users install, configure, integrate, troubleshoot and use brands’ products and software. In turn, PlumChoice’s partners experience greater customer satisfaction and lifetime value, lower overhead, increased profitability, and quicker time to market.

Forward-Looking Statements –

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including statements about the benefits of Z-Wave Alliance membership, the benefits of the use of Z-Wave in product offerings, including the benefits of certain enhanced features of Z-Wave devices, and the benefits associated with the particular subject matter of this communication. Actual results may vary materially due to a number of factors including, but not limited to, consumer and customer acceptance of the Z-Wave Alliance (including its membership benefits), and Z-Wave technology in the relevant regions, the ability of the Z-Wave Alliance to compete with similar alliances in the industry and of the Z-Wave technology to compete with other technologies or related products in the market, if any, as well as other risks that are detailed from time to time in Z-Wave Alliance Members’ reports to the Securities and Exchange Commission. Readers are cautioned not to place reliance on these forward-looking statements, which speak only as of the date hereof. We undertake no obligation to publicly release or otherwise disclose the result of any revision to these forward-looking statements that may be made as a result of events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

 

Press Contact:

Caster Communications, Inc. at 401.792.7080

Ashley Daigneault ashley@castercomm.com (401) 651-3242

For digital images log on to www.castercomm.com

 

SEARCH

Feedback

We welcome your feedback! Please feel free to email us your thoughts and questions.

Terms of Use

Please click here to view our Terms of Use.

Data Privacy & Cookie Policy

Please click here to view our Data Privacy & Cookie Policy.

Silicon Labs

Visit Silicon Labs to learn more about the company behind the Z-Wave Technology.

To report a Z-Wave security issue click here.

Z-Wave.com

Consumers can visit Z-Wave.com to learn more about Z-Wave, its many benefits, and how to get started using Z-Wave in your home.

Copyright © 2022 Z-Wave Alliance, All rights reserved.

The Z-Wave Alliance | 3855 SW 153rd Drive, Beaverton, OR 97003 USA | Tel: +1.503.619.0851


The Z-Wave® trademark and Z-Wave specification are owned by Z-Wave Alliance. The information stated in this website is for reference only and should not be relied upon for technical or other purposes. The Z-Wave Alliance provides no warranty or guarantee on any part of the Z-Wave technology and disclaims all implied warranties concerning the accuracy or timeliness of information presented on this website.

This site uses cookies to improve user experience and stores information on your computer. By continuing to use our site, you consent to our Cookie Policy. If you do not want to enable cookies, review our policy and learn how they can be disabled. Note that disabling cookies will disable some features of the site.Accept Policy
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT